Frequently Asked Questions
Find answers to common questions about our rental process, pricing, and services. Still have questions? Contact us directly.
General Information
Rental Basics
We recommend booking as early as possible, especially for peak wedding season and holidays. For popular items and large events, booking three to six months in advance ensures availability. However, we often accommodate last-minute requests when inventory permits. Contact us to check current availability for your event date.
We serve Van Nuys and the greater Los Angeles area, including surrounding communities within a 50-mile radius. Delivery fees vary based on distance and order size. For locations outside our standard service area, please contact us to discuss options and additional fees that may apply.
Absolutely! We encourage showroom visits to see our inventory firsthand, test furniture comfort, and ensure items match your vision. Schedule an appointment with our team to view specific pieces and discuss your event needs. We also provide detailed photos and descriptions online for your convenience.
Pricing & Payment
Financial Details
Pricing varies by item type, rental duration, and quantity ordered. Most rentals are priced per piece for a standard event day. Multi-day rentals and large orders may qualify for discounted rates. Delivery, setup, and breakdown services are quoted separately based on your location and event complexity. Request a detailed quote for accurate pricing.
A deposit is required to secure your reservation, typically 25-50% of the total rental cost. The remaining balance is due before or on the event date. We accept major credit cards, checks, and electronic transfers. All payments are processed securely, and detailed invoices are provided for your records.
Additional fees may include delivery charges, setup and breakdown services, extended rental periods, and damage or replacement costs for items returned in unsatisfactory condition. All fees are clearly outlined in your rental agreement before you commit. We believe in transparent pricing with no hidden surprises.
Logistics
Delivery & Setup
Yes, professional setup and breakdown services are available for all rental orders. Our experienced team arrives at your venue, arranges items according to your layout plan, and returns after your event to handle all breakdown and pickup. This service allows you to focus on hosting while we manage the logistics.
Normal wear and tear is expected and included in rental fees. However, significant damage or loss may result in repair or replacement charges. We conduct thorough inspections before and after each rental. Photos documenting item condition are taken at delivery and pickup. Most minor issues can be resolved at minimal cost.
Modifications are welcome and often expected as event plans evolve. Contact us as soon as possible with any changes to quantities, items, or delivery details. While we accommodate most adjustments, significant changes close to your event date may be subject to availability and potential fees. Early communication ensures the smoothest experience.
Policies
Cancellations & Returns
Cancellations made more than 30 days before your event date receive a full refund minus a small processing fee. Cancellations within 30 days may forfeit the deposit or incur partial charges. We understand that circumstances change and work with clients to find fair solutions whenever possible. Refer to your rental agreement for specific terms.
Items should be returned in the same condition received, excluding normal wear. No cleaning is required, though removing significant debris is appreciated. Our team handles pickup at the scheduled time. Simply ensure items are accessible at the agreed location. We inspect everything upon return and will contact you regarding any concerns.
Still Have Questions?
Contact Our Team
Our knowledgeable staff is ready to answer any additional questions and help plan your perfect event.